Life happens — here's how rescheduling, cancellations and refunds work so we're both on the same page.
Last updated: 19 July 2026
We understand that plans can change. If you need to reschedule or cancel your appointment, please let us know at least 24 hours before your scheduled session. This allows the time to be offered to another client.
The complimentary 20-minute discovery call can be rescheduled or cancelled at any time at no cost. We'd simply appreciate as much notice as possible.
If you arrive late, your session will still finish at the scheduled time so that following appointments are not delayed. The full session fee still applies.
Where a session has been paid for in advance and is cancelled with the required notice, any amount paid will be refunded or credited towards a future session, at your preference. Fees for sessions already delivered are non-refundable.
You can reschedule via the confirmation email from your booking, or contact us directly:
Phone: 0424 993 995
Email: thetahubinfo@gmail.com
We know that emergencies and illness happen. If something unexpected comes up, please get in touch — we'll always do our best to be understanding and flexible.